Active Directory Help Desk Delegation (FAQ)

What is Help Desk Delegation?

This feature helps administrators to assign or delegate selected activities to non-administrative desk users. It is recommended to delegate non-core administrator activities to help desk users.

What is Help Desk User?

A person who is entitled to perform the operations delegated by the administrator is called help desk user. These operations can deviate from the regular end user functions with a bias of administrative tasks aimed to increase the productivity and reduce administrator’s workload.

What is Help Desk Role?
A specific role or a set of roles that are delegated by administrator to a unique non administrative user to perform are called help desk roles.

How help desk delegation help me?
Help Desk delegation helps in disseminating the workload from administrator’s desk. It reduces the burden on administrator there by allowing him to concentrate on core admin activities.
It increases the productivity of users by eliminating administrator's intervention in self-manageable activities.

What is the scope of delegation?
Administrator can limit the scope of delegated activities by his wish. He can limit the users to a specific organizational units or a part of organizational unit.

What about security?
Help desk delegation is delivered with a security shield. All the actions performed by help desk users will be in the purview defined, enabling security settings intact, making active directory delegation completely secure. To prevent security breach the users and their activities are fenced to a specific party of Active Directory and enforced authentication zeroes security pitfalls.

Work Flow for Help Desk Delegation: The core functional theme of Help Desk Delegation is that the user can login to the ADMP console and perform the functions delegated by Administrator.

Granular Authorization: Administrator can restrict the help desk users function to a specific part of OU or to specific attributes in a function.
Example: Help desk users can be allowed to modify Group attributes at the same time restricting or avoiding them to any of the sub functions like ‘add to group’ or ‘remove from group’ or ‘set primary group’.

OU Restriction: All the functions that are being performed by help desk users can be restricted to specific OU’s. This enhances the security of Active Directory by authorization. 

Help desk Implementation Scenario's:
HR Department in your organization need not wait long time to confirm that the newly joined employees are enrolled on to the active directory users list. Help Desk Delegation allows administrator to grant rights to the HR People to create new user accounts soon a person is recruited, there by saving the time of both departments and enhancing productivity.

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